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Customer Service Hours

US and Canada:
Monday – Friday: 9 AM – 9 PM EST
Saturday + Sunday: 10 AM – 7PM EST

Please view our Cync Support Center for articles regarding the Cync app and smart devices for immediate assistance.

We are experiencing a higher than usual call volume and wait times are longer than expected due to a known issue with Cync No-Neutral Dimmers. If your Cync No-Neutral Dimmer has stopped functioning, please submit a Contact Form on this page and we will contact you as soon as possible.