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Product Recall

Submit recall form on page below
For additional Questions, please contact GE Lighting at 1-800-338-4999  Monday through Friday from 8 a.m. to 8 p.m. ET,  or send an email to lightingconcerns@ge.com.

Recall Summary

GE Lighting Recalls LED Tube Lamps Due to Shock and Electrocution Hazards; Sold Exclusively at Lowe’s Stores

Recall Date: June 6, 2018
Recall Number: 18-170

Name of Product: Cool White Universal T8/T12 LED tube lamps

Hazard: The pins on one end of the lamp can be energized during installation/removal, posing electric shock and electrocution hazards.

Remedy: Refund

Consumers should immediately contact GE to receive instructions on safely removing the LED tube lamps, and to receive a refund in the form of a $17 gift card. Consumers should make sure light switch is “off” before attempting to change LED tube lamps.

Consumer Contact: GE Lighting at 800-338-4999 from 8 a.m. to 8 p.m. ET Monday through Friday, email at lightingconcerns@ge.com or online at www.gelighting.com and click on “Product Safety Information” for more information.

Recall Details

Units: About 46,000 packages of two tube lamps (92,000 individual lamps)

Description: This recall involves GE Lighting’s 31243 LED13T8U840 LED two pack tube lamps. These units are most often used in garages, basements, workshops and utility rooms. The GE logo and model information are printed on a label near the tube’s base.

Brand: GE

Model Product Code and Description: 31243 LED13T8U840/2PKL

Incidents/Injuries: None reported

Sold Exclusively at: Lowe’s stores nationwide and Lowes.com from approximately November 2017 through April 2018 for about $15.

Importer: GE Lighting, of East Cleveland, Ohio 

Manufactured in: China

Photos

tubes in packtubebulb label

tube end   upc

Fast TrackThis recall was conducted voluntarily by the company under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

Recall Form

Please complete the form below to receive your gift card.

All required fields marked with *, including an acceptable proof of purchase (photo of either all the products with the label showing for which a refund is requested, or the receipt) must be completed to submit this form.

Please indicate the quantity of GE 2-Pack 32 W Equivalent Cool White T8 LED Tube Light Bulb bought*
One file only.
256 MB limit.
Allowed types: jpg png jpeg pdf.

I certify that I have disabled and disposed of my T8/T12 tubes per the Lamp removal instructions found here.

I declare under penalty of perjury under applicable law that, to the best of my knowledge and belief, the information I have given on this form is true and correct.

Proof of Purchase Example Image

Please see example of an acceptable proof of purchase: 

proof of purchase example

About U.S. CPSC

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

 

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall: 800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime.
Call to get product safety and other agency information and to report unsafe products.

Media Contacts

CSPC
Please use the phone numbers below for all media requests.
Phone: 301-504-7908
Spanish: 301-504-7800

GE Lighting 
Alicia Gauer
216-266-2853

GE Lighting cares about your privacy, please refer to GE's Privacy Policy to learn how GE will protect the information you provide to us.